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Consumer Disputes

Please read these terms carefully before using our clinic's services and website.

  1. Complaints BookPursuant to Decree-Law no. 156/2005 of 15 September, the Clinic maintains a physical Complaints Book at the premises and an Electronic Complaints Book, accessible via the link provided in the website footer, allowing patients to submit complaints immediately and free of charge.
  2. Alternative Consumer Dispute Resolution (ADR)In the event of a consumer dispute, the consumer may resort to an alternative consumer dispute resolution entity, pursuant to Law no. 144/2015 of 8 September. Information about available ADR entities can be found on the Consumer Portal (www.consumidor.gov.pt).