Consumer disputes

Please read these terms carefully before using our clinic services and website.

Complaints Book (Livro de Reclamações)
In accordance with Decree-Law no. 156/2005 of September 15, the Clinic provides a physical Complaints Book at the premises and an Electronic Complaints Book, accessible through the link provided in the website’s footer, allowing users to submit a complaint immediately and free of charge.
Alternative Consumer Dispute Resolution (ADR)
In the event of a consumer dispute, the consumer may turn to an alternative consumer dispute resolution entity, pursuant to Law no. 144/2015 of September 8. Information on available ADR entities can be consulted on the Consumer Portal (www.consumidor.gov.pt).

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